Service and Support
EngagementHQ is much more than a software package. Our experienced team helps make sure your online discussions are safe and productive; and that you put your best foot forward to make your consultation as engaging as possible.
Bang the Table is in the unique position of having people with a deep understanding of what is involved for a government organisation or a private sector proponent to engage successfully with your community. Our people have broad experience in public service, communications, community engagement and software development and support. Download an EngagementHQ brochure here.
24/7 Independent Moderation Keeps Your Consultation Safe and On Track
Bang the Table has purpose built a moderation system that balances the need to protect your organisation while giving community members a real opportunity to have their say about the issues that matter to them. We filter for bad language and spam. We read every single comment to keep your conversation on track. We invite community input just in case we have missed anything. Our moderation system is safe, secure and fair. Take a look at our moderation rules. Watch Matt Crozier discuss our moderation system or read his blog post about the merits of post versus pre moderation.
Good Practice Advice from Experienced People
Our team of community engagement and communications people have worked with over 60 clients on more than 200 projects. Each project has provided new ideas and lessons that can be passed on to you. Our team can help you to think about the questions that are likely to be most effective in drawing community comment; rich content that will make it easier for your community to get a good understanding of your project before they join the conversation; promotional ideas to get the message out far and wide; and comparative analysis to help you make sense of the results. Ray Scanlan talks about our client support services.
Up and Running in Less than a Week
When you choose to use EngagementHQ you have the option of letting us host your consultation on Bang the Table or rebranding your site to match your corporate look and feel. If you choose to go with Bang the Table your project can be live within a matter of hours. If you decide to rebrand, we can have you up and running within a week.
Fully Hosted and Fully Supported by Our Technicians
EngagementHQ is a Software as a Service product. We host the software on our servers so that we can provide full technical support at any time. In the rare event that anything does go wrong, you know exactly who to call. We take the pressure off your IT team. By hosting the software ourselves, we can also continually improve it in response to your feedback. You will see upgrades just about every month as we learn more about your needs.
