This is one of the more critical questions our clients ask themselves before making the decision to engage their community online about the various plans, policies and programs they have to manage every day. From a practitioner perspective there are lots of great reasons to go online: it is a manifest demonstration of decision making … Continue reading →

Community consultation should be a critical part of any organisation’s decision making process but for so many organisations in both government and private sector this has become nothing more than a chore, a box to tick. Hold a public meeting, publish a brochure and spin for all you’re worth to convince the public that they … Continue reading →

When the site first went live I judged everything by numbers. Unique visitor numbers, page views, votes and above all else comments. I would login regularly and worry when consultations did not have large numbers of comments and an active discussion emerging. As time has gone on I have become less sure of this indicator … Continue reading →

When we first ventured into the world if the internet we somewhat naively assumed that the punters would love our site and would flock to it in their thousands. After all there must be huge demand to speak on the web in a place where your views are actually going to be heard by decision … Continue reading →